Frequently asked questions
Pricing, the AI receptionist, switching over, and your data.
Is there a free trial?
Yes. You get every feature for 14 days, with no credit card required.
Can I cancel anytime?
Absolutely. No contracts, no cancellation fees. Ever.
Do clients pay to book?
Never. Booking is always free for your clients.
What if I have multiple providers?
You’re priced per chair, and each chair costs less than the one before it. Drag the slider in the pricing section for your exact total — you’ll see it again before you enter a card. Logins are free and unlimited. You only pay for chairs, and the rate you sign up at stays locked for as long as you’re subscribed.
Is the AI receptionist charged per chair?
No. It's an add-on, charged once per location — the same amount whether you run one chair or ten. Only the chairs themselves scale, and each one costs less than the chair before it. That's why toggling AI on the pricing slider moves your total by the same flat amount at every size.
How many requests does the AI receptionist handle?
Up to 250 client requests a month per location, whether they arrive by text or email, and a meter in the app shows where you are. Small talk is answered free and doesn’t count. If you reach the limit, it steps back until the month resets: new requests wait for you in Messages, nothing is lost, and nothing extra is charged. Busier than that? Talk to us about raising it.
Will my clients know they’re texting an AI?
Yes. The first message a client gets from you once the AI is on carries the line “Replies here may come from our AI assistant; a person can step in any time.” The sending system adds it, not the AI, so it can’t be skipped — and it goes out once per client, only where the AI is actually switched on. Their replies land in your inbox either way, so you can step in whenever you want.
Does it answer people who aren’t my clients yet?
Not today. It answers the clients already on your books — the fills, reschedules and questions that make up most of what a studio gets overnight. A text from a number that isn’t one of your clients isn’t answered and doesn’t open a conversation.
What counts as a "chair"?
An activated, bookable provider. Owners, receptionists, and staff on leave don't count. If you deactivate a chair, your bill drops next cycle.
Do you help me switch from another platform?
Yes. Migration is free on every plan. Send us one export file and our team will move your clients, their history, and every upcoming appointment. Coming from Timely? You can also upload your export, preview every record, and confirm the import yourself.
What happens to my existing appointments when I switch?
They come with you. We schedule reminders for imported appointments automatically.
What if I need more texts?
Every studio gets 100 two-way texts per chair each month; with the AI receptionist add-on it’s 200. They’re pooled across your team, so a quiet chair can cover a busy one. If you need more, SMS packs are available. System texts such as login codes don’t count toward your allowance.
Can I run more than one location?
Yes. Add a location yourself in the app — no sales call, no quote. Each location is priced on its own chair curve, so a second location starts again at the first-chair price and takes its own AI add-on only if you want one there.
Do my clients need an app?
No. They book from your link or your website in the browser, verify with a one-time code, and manage their own appointments the same way. Nothing to download.
Can I take my data if I leave?
Yes. Your client list and appointment history are yours. No contracts, no exit fees, no holding your data hostage.
Who sees my client list?
You do. BukaTime has no marketplace, so we don't advertise your clients or promote other studios to them.
Can clients pay through BukaTime?
Not today. BukaTime doesn't process client payments or take a cut of your revenue. You only pay for your subscription.