# BukaTime features Every feature below is live in the product. Source: https://bukatime.com/features ## Booking Engine — Bookings that run themselves - **Your own booking site, live on day one** — Clients book on a page with your name, photos and services, at yourname.bukatime.com. Built for phones first. [How it works](https://help.bukatime.com/studio-website) - **Booking on your own website** — Paste one snippet and the booking flow lives on your site, resizing itself to fit the page. [How it works](https://help.bukatime.com/studio-widget) - **Clients manage their own visits** — Clients sign in to book, view, move or cancel their appointments without calling you. - **“Anyone available” just works** — When a client doesn’t mind who, BukaTime picks a provider who offers that service and is free. [How it works](https://help.bukatime.com/services-staff-assignments) - **A waitlist for when you’re full** — When nothing fits, clients join the waitlist with the service, provider, days and times they want. [How it works](https://help.bukatime.com/calendar-waitlist) - **No accidental double-bookings** — Clients can never book over each other. Your team can overlap on purpose, if their role allows, after a clear warning. [How it works](https://help.bukatime.com/calendar-appointments) - **Change prices without surprising anyone** — Each appointment keeps the price and length it was booked at, so editing your menu never reprices a booked visit. [How it works](https://help.bukatime.com/calendar-appointments) ## Calendar & Operations — The front desk, minus the desk - **A calendar you run by dragging** — Drag to move a visit or hand it to someone else, resize to change its length, filter by staff. Every move asks before it saves. [How it works](https://help.bukatime.com/calendar-appointments) - **See who’s working at a glance** — Each person’s hours and your closed periods are drawn right on the calendar. [How it works](https://help.bukatime.com/staff-availability-hours) - **Block out breaks and time off** — Add a lunch, a training day or a vacation, and nobody can book into it. [How it works](https://help.bukatime.com/calendar-busy-times) - **Book the next visit before they leave** — Rebook a client’s next appointment in one step, straight from today’s. [How it works](https://help.bukatime.com/calendar-appointments) - **Every change, on the record** — Each appointment keeps a history of who created, moved, edited or cancelled it, and when. ## Client Intelligence — Know every client cold - **Everything about a client in one place** — Contact details, preferences and private notes your whole team can see. [How it works](https://help.bukatime.com/clients-add-and-manage) - **Their whole history, at a glance** — Every past and upcoming visit, with a summary of how often they come in. [How it works](https://help.bukatime.com/clients-profile-and-history) - **One thread per client** — Every text and email you’ve exchanged with a client, together in one conversation. [How it works](https://help.bukatime.com/messaging) - **Know what actually arrived** — Every reminder, confirmation and reply your studio sent, with its real outcome. Texts show delivered or failed, straight from the carrier. [How it works](https://help.bukatime.com/notifications-troubleshooting) ## Messaging & AI — Your AI front desk - **An AI receptionist that answers your texts** — It reads what clients send, checks your real calendar and menu, and drafts the reply — or handles it, if you let it. _(AI receptionist add-on)_ [How it works](https://help.bukatime.com/studio-ai) - **Text and email from one inbox** — Reply to clients by text or email from a shared inbox, and archive a thread when it’s done. [How it works](https://help.bukatime.com/messaging) - **Replies come back to you** — Clients can text back to any message your studio sends, and their replies are never routed to another business. - **No surprise texting bills** — See how many of your plan’s pooled texts you’ve used this month, right in the app. [How it works](https://help.bukatime.com/messaging) - **An inbox that tells you what needs fixing** — Client conversations sit beside studio alerts, updating live, and each alert stays until the problem behind it is solved. - **Books real openings** — It matches the service and provider a client asks for to your menu, then books the first real opening in their window — or offers two or three times. _(AI receptionist add-on)_ [How it works](https://help.bukatime.com/studio-ai) - **Moves appointments cleanly** — A reschedule is one move, never cancel-and-rebook, so the client keeps the length and price they booked. _(AI receptionist add-on)_ [How it works](https://help.bukatime.com/studio-ai) - **Cancels and confirms the right visit** — It matches each request to the client’s actual appointment, and won’t act on past visits or on someone writing for them. _(AI receptionist add-on)_ [How it works](https://help.bukatime.com/studio-ai) - **Answers from your own policies** — Your cancellation policy, address, and who works which day come from your settings, not guesswork. _(AI receptionist add-on)_ [How it works](https://help.bukatime.com/studio-ai) - **Knows your menu** — Service names, prices and durations come from your own catalog, so it never tells a client you don’t offer something you do. _(AI receptionist add-on)_ [How it works](https://help.bukatime.com/studio-ai) - **Teach it once** — When it doesn’t know, it asks you. Your answer becomes something it knows, and next time it answers that question itself. _(AI receptionist add-on)_ [How it works](https://help.bukatime.com/studio-ai) - **Asks instead of guessing** — A question it can’t answer holds the reply and alerts you. The client gets a short holding message, never a confident wrong answer. _(AI receptionist add-on)_ [How it works](https://help.bukatime.com/studio-ai) - **Remembers what clients tell it** — “Prefers Elena”, “no Mondays” — it notes lasting preferences and uses them in later conversations. _(AI receptionist add-on)_ [How it works](https://help.bukatime.com/studio-ai) - **Understands a one-word reply** — A bare “yes”, “Elena” or “9 works” lands correctly, because it knows what it just asked. _(AI receptionist add-on)_ [How it works](https://help.bukatime.com/studio-ai) - **Waits for the whole message** — When a client texts in pieces, it waits a beat instead of answering half a thought. _(AI receptionist add-on)_ [How it works](https://help.bukatime.com/studio-ai) - **Small talk costs you nothing** — Small talk gets an instant reply that doesn’t count toward your 250 monthly requests. _(AI receptionist add-on)_ - **Leaves money and complaints to you** — It never waives a fee, promises a refund or apologises on your behalf. It hands those to you, with a careful draft ready. _(AI receptionist add-on)_ [How it works](https://help.bukatime.com/studio-ai) - **You pick the options it offers** — When it offers times or providers, you tick which ones go out — and decide whether it waits for you, sends after a few minutes, or sends right away. _(AI receptionist add-on)_ - **Steer it in plain English** — Tell it “offer her Thursday instead” and it re-plans the reply, instead of you rewriting it. _(AI receptionist add-on)_ [How it works](https://help.bukatime.com/studio-ai-instruct) - **You decide how far it goes** — Approve every draft, let it handle confirmations and cancellations on its own, or let it book and reschedule too. Move the slider any time. _(AI receptionist add-on)_ [How it works](https://help.bukatime.com/studio-ai) - **Sounds like your studio** — Pick one of seven tones, and every reply is written in it. _(AI receptionist add-on)_ [How it works](https://help.bukatime.com/studio-ai) - **See exactly what it did** — A meter shows how many of your 250 monthly requests it has handled, and every message it skipped, with the reason. At the limit, new requests simply wait for you. _(AI receptionist add-on)_ [How it works](https://help.bukatime.com/studio-ai) ## Reminders & No-Show Defense — Empty chairs cost money - **Instant booking confirmations** — Clients get a confirmation the moment they book. [How it works](https://help.bukatime.com/studio-notifications) - **Reminders by text or email** — Choose when reminders go out, from 12 to 72 hours before. Each client gets them on the channel that actually reaches them. [How it works](https://help.bukatime.com/studio-notifications) - **“Yes, I’m coming” — on record** — Two days out, clients get a link to confirm they’re coming, and their answer shows on the appointment. [How it works](https://help.bukatime.com/studio-notifications) - **No texts in the middle of the night** — Client messages wait for daytime, in your studio’s own timezone. [How it works](https://help.bukatime.com/studio-notifications) - **Switch without missing a reminder** — Appointments you bring over from your old system get their reminders scheduled automatically. [How it works](https://help.bukatime.com/studio-notifications) - **Clients hear when a visit moves** — Turn on a notice that goes out whenever an appointment is moved. [How it works](https://help.bukatime.com/studio-notifications) ## Switching & Migration — Leave your old platform in an afternoon - **We move your data for you** — Leaving Mindbody, Vagaro, Fresha, Booksy or a spreadsheet? Send us the export and we bring it over, free on every plan. [How it works](https://help.bukatime.com/clients-import) - **Coming from Timely? Move yourself** — Preview your whole salon’s data from Timely, check it, then confirm the move. [How it works](https://help.bukatime.com/visits-import) - **Import from any spreadsheet** — Bring in clients and past appointments with a ready-made template that checks your file before anything lands. [How it works](https://help.bukatime.com/clients-import) - **Watch your import happen** — See every import’s progress and history while it runs. [How it works](https://help.bukatime.com/clients-import) ## Team & Multi-Location — Grows with you, no sales calls - **Invite your team by email** — Send an invite, they accept, and you make them bookable when you’re ready. [How it works](https://help.bukatime.com/staff-create-and-activate) - **Pay only for chairs that take bookings** — You pay per active, bookable provider. Owners, front desk and extra logins are free. [How it works](https://help.bukatime.com/billing-staff-activation) - **Everyone’s hours, their way** — Set weekly hours for each person, change a single date, and mark time away. [How it works](https://help.bukatime.com/staff-availability-hours) - **Roles and permissions** — Providers manage their own appointments; admins reach settings, billing and the team. [How it works](https://help.bukatime.com/staff-roles) - **Add locations yourself** — Run several studios under one account, each with its own settings and plan, and switch between them in a click. A guided setup gets each one ready. [How it works](https://help.bukatime.com/locations-create-and-configure) ## Platform & Trust — Secure, and yours to run - **Two-factor sign-in** — Protect your account with an authenticator app. [How it works](https://help.bukatime.com/account-security) - **Sign in without a password** — Use a code by email or text, or your Google or Facebook account — it’s all one account. [How it works](https://help.bukatime.com/account-security) - **On your phone’s home screen** — Install BukaTime on your phone and open it like any other app. [How it works](https://help.bukatime.com/dashboard-analytics) - **Knows what’s left before you go live** — A checklist shows what’s still stopping clients from booking, and walks you through each step. [How it works](https://help.bukatime.com/dashboard-analytics) - **Manage your plan yourself** — Change your plan, see invoices and update your card without contacting anyone. [How it works](https://help.bukatime.com/billing-subscription) - **Tax, set up per service** — Add the tax rates you charge and apply them to the services they cover. [How it works](https://help.bukatime.com/tax-rates-setup) - **Your numbers at a glance** — What’s booked this week, what it’s worth, and how it trends week to week and month to month. [How it works](https://help.bukatime.com/dashboard-analytics)